Privacy Policy

Important notice regarding text messaging data

Grain & Co, Inc. ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Who this policy covers

This Privacy Policy describes how Grain & Co, Inc. collects, uses, and shares information about you when you visit this website, request a quote, or communicate with us by phone, email, or text message. It applies to this website and to the messages we exchange with you after you contact us through it.

2. Information we collect

Information you give us

• Your name, email address, phone number, and the address of the property where you want work done, when you fill out our quote form or contact us
• The details you share about your project or the problem you want fixed
• Opt-in records and timestamps for every communication channel you consent to (SMS, email, and phone)

Information collected automatically

• IP address, browser type, and device information
• The pages you visit on this website and how you reached them
• Cookies and similar technologies set by embedded services, described in Section 7

Customer communication

• Records of your inquiries and service requests
• Appointment details and scheduling preferences
• Service history and the feedback you give us

We do not collect payment card details through this website. If you pay an invoice, the payment processor that handles it collects your payment information under its own privacy policy.

3. How we use your information

We use the information we collect to:

• Respond to your quote request and provide the services you ask for
• Schedule, confirm, and follow up on appointments and estimates
• Communicate with you about your inquiries, your appointments, and, with your separate consent, our promotions
• Improve this website and the way we serve customers
• Protect against fraud and keep our records secure
• Keep a record of your communication preferences and your consent

4. SMS messaging and compliance

Text message program terms and conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment confirmations, project scheduling reminders, and estimate follow-ups, customer support, and important updates.

Opt-in and consent

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-out instructions

• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately

Message frequency and content

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help and support

• Reply "HELP" for assistance or contact us at info@decksbygrainco.com
• Customer support is available during regular business hours

Carrier information

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers

SMS data protection statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

5. Information sharing and disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service providers

• The customer relationship management platform we use to store inquiries, schedule appointments, and send the messages you asked for
• The company that hosts this website
• SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
• Subcontractors and suppliers who help us complete your project, limited to the information they need to do that work

All service providers are contractually obligated to maintain confidentiality and security.

Legal compliance

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business transfers

• In case of mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

6. Data security and retention

We use reasonable administrative, technical, and physical safeguards to protect your personal information. This website is served over an encrypted connection (HTTPS), and access to the systems that hold your information is limited to the people who need it to serve you.

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

We keep your information for as long as we need it to serve you, to keep the business records the law requires us to keep, and to document your consent. Consent records are kept for as long as we may need to demonstrate that you opted in.

7. Cookies and tracking technologies

This website does not run advertising trackers. Services embedded in the site, such as the quote form, the chat widget, and the Google map, may set cookies or similar technologies under their providers’ policies. We use the information those services report to:

• Deliver the form, chat, and map features you use
• Understand site traffic and how visitors use the site
• Improve the way this website works

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of this website.

8. Your rights and choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing emails by clicking "unsubscribe" in our emails
• Opt out of SMS messages by replying "STOP"
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, contact us using the information in Section 13.

9. California residents

If you are a California resident, California law may give you additional rights over your personal information, including the right to know what we collect, the right to request deletion, and the right not to be treated differently for exercising those rights. We do not sell personal information. To make a request, contact us using the information in Section 13 and we will verify your identity before we respond.

10. Children’s privacy

This website is intended for adults arranging work on a property. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

11. Third-party links

This website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This Privacy Policy applies only to information collected by Grain & Co, Inc..

12. Changes to this Privacy Policy

We may update this policy periodically. The latest version will always be available on this website with the effective date. For significant changes, we will notify you by email or through a notice on this website.

13. Contact us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Grain & Co, Inc.

Phone: (239) 399-5401

Email: info@decksbygrainco.com

By using this website and our services, you consent to this Privacy Policy.